In 7th April 2010, Canon Europe has relaunched its after-sales support system for professional photographers and videographers.
The Canon Professional Services (CPS) program is open to owners of multiple Canon bodies and high-end lenses, and offers benefits including direct support and a priority repair service. The revised program includes multiple levels of membership and better support. Existing Canon Professional Services (CPS) community members are required to update their details to the new system before June 2010.
What’s benefit from the Canon Professional Services (CPS) program？
The Canon Professional Services (CPS) program divided into three parts: Silver membership, Gold membership and Platinum membership.
Silver membership and Gold membership of CPS are available to photographers who register two bodies and three qualifying lenses.
The difference between Silver membership and Gold membership is that Silver membership repairs to CPS-serviced equipment will also be turned around in five working days. But Gold membership repairs to CPS-serviced equipment will be turned around in three working days with a free back-up loan service should this be exceeded.
Professional photographers with a wider array of Canon equipment can qualify for Platinum membership after registering three qualifying bodes and four lenses. Benefits of this membership include a two-day turnaround for repairs to CPS-serviced equipment and free back-up equipment loans.
Videographers registering one qualifying camcorder will also benefit from specialist support and priority repairs with a maximum six-day delay and free back-up loan service should this be exceeded.
How to become a member of the new CPS programme？
The CPS system offers three types of membership to professional photographers, depending on the qualifying equipment registered with the scheme. And you can get full list of qualifying Canon products in below link:
New CPS members can register their Canon equipment easily through this site from 7th April onwards. The appropriate level of membership will be automatically assigned depending on the number of qualifying bodies and lenses registered with CPS.
Existing CPS community members are invited to validate and update their details through the CPS website in order to ensure the correct CPS membership has been registered.
All existing, unvalidated memberships will expire in June 2010. After this, a new registration will be required and new cards will be issued.
